Customer Service Executive Job Vacancy in Mohali, Punjab

Customer Service Executive (15 Posts):

• UK Process

Qualifications & Requirements:

• 12 pass & above
• Excellent Communication skills
• Detailed-oriented, Organized & Proactive
• Ability to handle difficult/complex conversations with FACTs
• Willing to work in evening shift
• Male or female
• Freshers or experienced

Key Responsibilities:

• Manage high volumes of customer interactions across multiple communication channels
  while maintaining professionalism.
• Adapt communication style to effectively interact with customers from diverse cultural
  backgrounds and regions.
• Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open
  inquiries or complaints.
• Assist customers with different inquiries.
• Document customer feedback, common concerns, and provide insights to improve service
  processes.
• Collaborate with internal teams to resolve complex customer issues or escalate as needed.
• Maintain detailed records of customer interactions in Zendesk and CRM systems.
• Meet or exceed established performance metrics, including response time, resolution time,
  and customer satisfaction.
• Adhere to company policies, procedures, and quality standards during all customer
  interactions.
• Work in a fast-paced environment, handling multiple tasks and customer requests
  simultaneously.
• Be flexible with shift timings to accommodate time zones, including evenings shift.
• Ensure a positive customer experience by maintaining a calm, professional demeanor under
  pressure.

Functional Area:

• Quarkcity Atrium, Industrial Area, Phase 8-B, Mohali, Punjab

Employment type: 

• Full-time
• Working hours: UK Evening Shift – 12:30 PM to 10:30 PM
• Working days: Monday – Friday

Salary Package:

• Salary Range: Rs. 25,000 – Rs. 40,000 CTC per month (open for negotiation for deserving candidate)
• PF/ESI: As per salary structure
• Group Health Insurance + Group Accidental Insurance: Applicable for employees above Rs. 35,100 CTC
• Relocation Package: First month accommodation + one-way travel expenses
• Annual Leave: 20 Privilege Leaves + 8 UK Public Holidays (as per UK holiday list)

For Queries, Working Hours: Monday to Friday (10:00 am to 4:30 pm)

Call +917629055435  Call +919362193492 Call +917360915732 (Dimapur) Call +918256923961 (Kohima)

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